Ordering Policy

*Conditions for Ordering* are as follows:

• All online orders are conditional based on availability
  of product and timing of orders.

• All orders must be received & confirmed 1 hour before intended pick-up time.

• Please state your intended pick-up time in the comments box at check-out.

• All orders for groups over 6 must be received & confirmed 2 hours before scheduled pick up.

• No orders will be processed after 7:00 PM for the same business day.

• Customer must notify restaurant by phone when online order is placed. To contact Elmer's BBQ to confirm your order, phone 918-743-6702 from 10:00AM to 7:00PM, Monday through Saturday for same day business.

• Customers may order after 7:00PM Monday through Friday for next morning pick up.

• Orders cannot be processed for Monday morning pick up.

• Orders can be placed up to 1 week before scheduled pick up. 

• Elmer’s has the right to decline orders around major holidays and/or events that may have major impact on restaurant product inventory.
  
  
• All large orders may require additional planning and/or communication in order to process. 
  
  

• *Payment in advance* for large orders and groups over 6 is required prior to acceptance of order.

• Customers will be contacted by phone for all orders that cannot be processed in time frame desired by customer.

• To contact Elmer's BBQ by mail, email orders@elmersbbq.net .

• Elmers restaurant has the right to refuse or decline orders if criteria for order is not met.

• Refund Policy:
  
  We require a 24 hour notice of cancellation on large
  *payment in advance* orders, and will refund 50% of your purchase price.
  
  There will be no refund for any cancellations not giving a 24 hour notice.